Learn how to utilize your space and spa environment to maximize client comfort and satisfaction.
What Can You Expect?
Your first impression will be one key factor in determining client comfort, satisfaction, and retention. Your space and spa environment should be focused on evoking trust and comfort for your client. In this detailed course teaching you will learn the importance of how you show care in every spa element to reach your ultimate potential success.
It all starts with education.
Curriculum:
Caring and Connecting
- Spa Types
- Confidentiality and Privacy
- Hospitality Principles
- Connection and Relaxation
- Advice and Recommendations
Details for Success
- Client Experience and Service Consistency
- Client Experience Elements
- Treatment Room Characteristics
Once you have registered for this course you will be sent your username and password to access our online academy.
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